Customer Service Practitioner

Level 2 – Duration: 15 Months

As a Customer Service Practitioner, Apprentices learn to provide excellent customer service within a variety of different sectors such as Retail, Finance, Hospitality and Call Centres. Learners gain the skills to enable them to deal with conflict and challenges within a customer service environment. This nationally recognised qualification supports the role of customer service in the work place, giving learners the opportunity to learn and evidence their knowledge and skills.

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Customer Service Specialist

Level 3 – Duration: 15-18 Months

The Customer Service Specialist Apprenticeship is ideal for those working within the customer related occupations. The Customer Service Specialist Apprenticeship is designed to provide learners with the professionalism to deal direct with customer support within all sectors of the organisation.

Customer Service Specialists act as a referral point and deal with more complex or technical customer requests, complaints and queries. As a specialist you will be expected to have an advanced knowledge of the of the organisation products/ service and be able to share your knowledge with colleagues. You will also be expected to analyse data and customer information and use this to change and improve customer services within the organisation.

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Nationally Recognised Qualifications From Betaris Training