Unit 1: Working in the Private Security Industry

Learning Outcomes Assessment Criteria
The learner will: The learner can:
1. Know the purpose and main features of
the private security industry

1.1 Define the main purposes of the private security industry
1.2 Identify different sectors and career opportunities within the private security industry
1.3 State the main aims of the Private Security Industry Act
1.4 Identify the main functions of the Security Industry Authority and other key bodies within the private security industry
1.5 Describe the main qualities required by security industry operatives

2. Understand the legislation that is relevant to people working in the private security industry 2.1 Identify the differences between civil and criminal law
2.2 Identify aspects of human rights legislation that are relevant to the private security industry
2.3 State the data protection principles outlined in data protection legislation
2.4 Describe types of discrimination that can occur in the workplace
2.5 Identify how equal opportunities legislation applies in the workplace
3. Understand relevant aspects of health and safety in the workplace 3.1 Outline the importance of health and safety in the workplace
3.2 Identify the main responsibilities of employees, employers and the self employed under health and safety legislation
3.3 Identify ways of minimising risk to personal safety and security
3.4 Identify typical hazards in the workplace
3.5 Describe safe methods of manual handling
3.6 Identify commonly used safety signs
3.7 Describe appropriate reporting procedures for accidents and injuries
4. Know how to apply the principles of fire safety 4.1 Identify the three components that must be present for fire to exist
4.2 Describe how fire can be prevented
4.3 Identify fires by their classification
4.4 Identify the types and uses of fire extinguishers and fire fighting equipment
4.5 State appropriate responses on discovering a fire
4.6 Explain the importance of understanding fire evacuation procedures
5. Know how to deal with non-fire-related workplace emergencies 5.1 Define the term ‘emergency’ when used in the workplace
5.2 Identify types of workplace emergencies
5.3 Identify appropriate responses to workplace emergencies
5.4 Outline the procedures for dealing with bomb threat warning calls
5.5 Identify appropriate responses to situations requiring first aid
6. Understand the principles of effective communication and customer care in the private security industry 6.1 Describe the elements of the communication process
6.2 Identify methods of verbal and non-verbal communication
6.3 Identify common barriers to communication
6.4 State the importance of effective communication in the workplace
6.5 Identify different types of customers and how their needs can vary
6.6 Describe the principles of customer care

Unit Content

LO1: Know the purpose and main features of the private security industry

LO2: Understand the legislation that is relevant to people working in the private security industry

LO3: Understand relevant aspects of health and safety in the workplace

LO4: Know how to apply the principles of fire safety

LO5: Know how to deal with non-fire-related workplace emergencies

LO6: Understand the principles of effective communication and customer care in the private security industry

Unit 2: Working as a Security Officer

Learning Outcomes Assessment Criteria
The learner will: The learner can:
1. Understand the role of a security officer within the private security industry.

1.1 Identify the main responsibilities of a security officer.
1.2 Identify the purposes of assignment instructions.
1.3 List items of equipment needed when on duty.
1.4 Explain the term ‘confidentiality’ within the context of a security officer’s responsibilities.
1.5 Identify the purposes of control rooms.

2. Understand the importance of, and reasons for, patrolling. 2.1 Identify the types and purposes of different patrols.
2.2 Identify actions that should be taken before starting a patrol.
2.3 Describe patrolling procedures and techniques.
2.4 State the equipment required for patrolling.
2.5 Explain the importance of vigilance and using local and site knowledge when patrolling.
3. Understand how to control access to and egress from a site. 3.1 Identify the purposes of access and egress control.
3.2 Identify duties of a security officer when using different methods of access and egress control.
3.3 State the powers and identification requirements of statutory agencies.
4. Understand basic search procedures. 4.1 List the conditions that have to be in place before searching can be carried out.
4.2 Identify the different types of search.
4.3 State the correct procedures for carrying out personal and vehicle searches.
4.4 State actions to be taken in the event of a refusal to be searched.
4.5 State the information to be recorded in search documentation.
4.6 State the action to be taken when property is found during a search.
5. Understand the purpose and function of different types of technology, security and monitoring systems in the security environment. 5.1 Identify the types and main purposes of security and monitoring technology.
5.2 Identify the main features of security, monitoring and emergency systems.
5.3 Identify alarm system operator controls and indicators.
5.4 List actions to be taken in response to alarm activations.
5.5 State the meaning of the term ‘false alarm’.
6. Understand the law and its relevance to the role of a security officer. 6.1 Identify relevant legislation.
6.2 State the correct procedure to be used when dealing with a trespasser.
6.3 Identify arrest procedures.
6.4 Identify what is meant by the reasonable use of force.
6.5 List the different types of evidence.
6.6 State the actions to be taken when preserving evidence.
6.7 Identify reporting procedures following a crime.
7. Understand the importance and purpose of reporting and record keeping. 7.1 List the different types of records relevant to the role of a security officer.
7.2 Identify the do’s and don’ts of report writing.
7.3 State the importance of an incident report.
7.4 Identify the information to be recorded in an incident report.
7.5 Identify the do’s and don’ts of keeping a notebook.
7.6 Identify the content and importance of a handover.
7.7 Use the NATO phonetic alphabet.

Unit Content

LO1: Understand the role of a security officer within the private security industry.

LO2: Understand the importance of, and reasons for, patrolling.

LO3: Understand how to control access to and egress from a site.

LO4: Understand basic search procedures.

LO5: Understand the purpose and function of different types of technology, security and monitoring systems in the security environment.

LO6: Understand the law and its relevance to the role of a security officer.

LO7: Understand the importance and purpose of reporting and record keeping.

Unit 3: Conflict Management for the Private Security Industry

Learning Outcomes Assessment Criteria
The learner will: The learner can:

1. Understand the principles of conflict management appropriate to their role

1.1 State the importance of positive and constructive communication to avoid conflict
1.2 Identify the importance of employer policies, guidance and procedures relating to workplace violence
1.3 Identify factors that can trigger an angry response in others
1.4 Identify factors that can inhibit an angry response in others
1.5 Identify how managing customer expectations can reduce the risk of conflict
1.6 Identify human responses to emotional and threatening situations

2. Understand how to recognise, assess and reduce risk in conflict situations 2.1 Identify the stages of escalation in conflict situations
2.2 Explain how to apply dynamic risk assessment to a conflict situation
3. Understand how to communicate effectively in emotive situations and deescalate conflict 3.1 State how to use non-verbal communication in emotive situations
3.2 Identify how to overcome communication barriers
3.3 Identify the differences between assertiveness and aggression
3.4 Identify ways of defusing emotive conflict situations
3.5 Identify appropriate approaches to take when confronting unacceptable behaviour
3.6 Identify how to work with colleagues to deescalate conflict situations
3.7 State the importance of positioning and exit broutes
4. Understand how to develop and use problem solving strategies for resolving conflict 4.1 State the importance of viewing the situation from the customer’s perspective
4.2 Identify strategies for solving problems
4.3 Identify win-win approaches to conflict situations
5. Understand good practice to follow after conflict situations 5.1 State the importance of accessing help and support following an incident
5.2 State the importance of reflecting on and learning from conflict situations
5.3 Identify the importance of sharing good practice
5.4 State the importance of contributing to solutions to reoccurring problems

Unit Content

LO1: Understand the principles of conflict management appropriate to their role

LO2: Understand how to recognise, assess and reduce risk in conflict situations.

LO3: Understand how to communicate effectively in emotive situations and de-escalate conflict

LO4: Understand how to develop and use problem solving strategies for resolving conflict.

LO5: Understand good practice to follow after conflict situations

Application of Communication Skills and Conflict Management for Security Guarding

Overall Aim:

Use of Practical Scenarios to Aid Learning:

Enforcement Scenario: A situation that requires demonstration of positive communication skills when dealing with other persons on day-to-day issues, such as access control and identity checks.

Defusing Scenario: A situation that requires demonstration of effective communication skills in calming an emotive situation, such as an angry customer.

Confronting Scenario: A situation that requires non-aggressive but firm handling of unacceptable behaviour such as foul language or breach of rules of entry.

High Risk Scenario: An obvious risk situation that demands accurate threat assessment, decisionmaking skills and safe practice.

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